About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

• Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Proficiency in GDS and computer skills

Desirables

• Experience in Amadeus
• Experience in VTO
• Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Which role is for you and why (airfare consultant or agent support)
• Your experience in retail travel(up to 50 words)
• your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
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To All Travel Sales Professionals!

Are you a top sales performer stuck in an agency that doesn’t fully recognize or reward your talents? Do you thrive on securing the best airfares and crafting luxury travel experiences for First and Business Class travellers? Would you love to focus on sales while a dedicated admin team handles the rest?

Then, this exciting and rewarding opportunity will be a game-changer for you!

 
The FirstClass.com.au Difference
 

Embrace this incredible opportunity to join one of Australia’s most prestigious travel brands – Firstclass.com.au. For over 20 years, we’ve catered to discerning travellers, earning exceptional client loyalty through outstanding service. And we’re just getting started!  

Our new brands, PointsAdvisor (helping clients maximise points for premium flights) and PlatinumCruising (specialising in six-star cruise experiences), are driving our growth even further.

🚀  At FirstClass.com.au, we’ve built a high-performance workplace where top talents are well rewarded—financially and experientially. Our top sales consultants enjoy generous bonuses, luxury educational trips, and exceptional administrative support—allowing them to focus on what they do best: selling premium travel.

Immediate positions available 

Initial training will be conducted in our Parramatta office, and we will all move to Sydney CBD in May 2025. Once you’ve proven your success, hybrid work options will be available.

Your Role

• Convert phone and email enquiries into high-value sales
• Craft International First & Business Class itineraries that maximise value for clients
• Book luxury hotels, tours, and cruises to enhance the travel experience
• Consistently exceed individual and team KPIs, driving outstanding results
• Provide an exceptional customer experience by following our proven operational framework
• Thrive both independently and collaboratively within a high-performing team

The Ideal Candidate

• Experience: Minimum 2 years in international airfare consulting
• Expertise: Strong airfare and GDS knowledge (Amadeus preferred)
• Communication: Excellent written, verbal, and interpersonal skills
• Sales Performance: Proven track record of exceeding targets and KPIs
• Customer Focus: Passion for delivering world-class service
• Efficiency: Strong time management and prioritisation skills
• Attention to Detail: Precision and accuracy in all aspects of work
• Problem-Solving: Ability to think on your feet and perform under pressure
• Team Spirit: A positive, results-driven mindset with a collaborative approach
   

What’s in It for You?

💰 OTE $100K–$150K in your first year + super
📈 Uncapped earning potential with an excellent salary & bonus structure
🛫 Luxury travel perks & opportunities to explore the world in style
📊 Full administrative support—focus on sales, not paperwork!
🚀 Career growth opportunities as we expand
🏠 Hybrid work arrangements for top performers
🎉 Be part of a fun, caring & passionate team
📚 Ongoing training and professional development
💻 Work with a dynamic, technology-driven company

How To Apply:
Send us cv and an email with:

• Why you’re interested in this role
• Why we should hire you
• A summary of your experience in retail travel & achievements working towards targets/KPIs (50 words max)
• Your favourite travel destination and why (50 words max)

If you’re ready to take your travel sales career to the next level, we’d love to hear from you!

All applicants must have full rights to work in Australia and a cover letter. Applications that do not meet this criteria will not be considered for this role.

Not qualified, but do you know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!  
https://platinumcruising.com/consultant-referral-program/

Due to the high volume of applications, unfortunately, we only respond to applicants who we believe are potential candidates. We wish everyone the best in securing the right job opportunity.

About the Opportunity:

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries for business and first-class passengers, specialising in airfares, luxury holiday packages and cruising worldwide.
We are developing our new brand Platinum Cruising to become the six star cruise specialist.

The Role

We are seeking a Cruise Team Manager who excels at sales, mentoring and motivating salespeople, exceeding targets, effective communication and relationship building.
 
You can work in either the city or the Parramatta office; for the initial 3-6 months, you will predominantly work from our Parra office for training.
 
Skills and Experience

• Minimum of 12 months of experience managing a travel sales team 
• Exceptional cruise industry knowledge, especially in luxury cruise lines
• Demonstrated achievements in sales and working towards targets/KPIs
• Regularly exceed sales targets and challenge yourself to always grow and learn
• Strong time management and deadline prioritisation ability
• Exceptional written, verbal, and interpersonal communication skills
• Strong GDS experience
   

Desirables

• Experience in retail travel consulting, airfare consulting
• Experience in GDS, Amadeus preferred

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary plus performance-based bonus with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges
   

To apply:

To be considered for this amazing opportunity to be part of the First Class Travel Brands, please forward your CV and cover letter stating 

• Why are you interested in this role?
• What makes you a great cruise team manager?
• Have you cruised before and what is your favorite cruise experience?
• Three of Your highest achievements

All applicants must have full rights to work in Australia.
Due to the high volume of applications, unfortunately, we will only respond to those who are shortlisted. 


Not qualified, but know of someone who would be perfect for this job?
We offer generous referral incentives, from a free economy to first class ticket!  https://platinumcruising.com/consultant-referral-program/

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.
• 2 years experience in cruise sales, retail preferred
• Excellent English, both written and oral
• Solid organisational skills
• Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

The Company
FirstClass.com.au is a reputable, award-winning, luxury travel agency established in 2003. We cater for high-end, discerning travellers creating worldwide, tailor-made holiday itineraries and leisure holiday packages.

Skills & Experience:
• Proven experience leading a team preferably in the Travel Industry
• Highly experienced in retail travel consulting for minimum 2 years
• Passionate about travel and providing high-end service to luxury travellers
• Highly motivated and result-driven
• Well-organised, efficient, with meticulous attention to details
• Proficient in the English language both written and oral
• Experienced in luxury travel and dealing with business and first class travellers an advantage, but willingness to learn and strive to master what is required is paramount
• Proven record of excellent sales skills and working towards targets/KPIs
• GDS experience

The initial training will be at our Parramatta office till end of April when we all work from Sydney CBD office.

We Provide:
• Support and guidance from senior management
• Training in managing a sales team to achieve sales targets
• Training in luxury travel products
• A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations

Why join First Class?
• Excellent salary and bonus package with unlimited earning capacity
• Be part of a dedicated, fun, caring and passionate workplace
• Explore the world in style
• Excellent opportunities for career advancement

To be considered for this opportunity please forward your CV and cover letter stating briefly:

• Why you are interested in this position
• Why you should be hired for this position
• Your experience in retail travel (up to 50 words)
• Three of your highest achievements

We look forward to hearing from you!

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Travel Team Manager to lead a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

• • Be part of a dedicated, fun, caring and passionate team in building a startup venture
  • Excellent salary and bonus package with unlimited earning capacity
  • Excellent opportunities for career advancement
  • Ongoing training and professional development opportunities
  • A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
  Skills and Experience
  • • Minimum of 12 months experience managing a travel team
    • Strong time management and deadline prioritisation ability
    • Demonstrated experience in sales and working towards targets/KPIs
    • Experience with airline loyalty programs and redeeming flights
    • Strong numerical and analytical skills
    • Exceptional written, verbal and interpersonal communication skills
  To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
  • • Three reasons why you are interested in this role
    • Three reasons why you should be hired
    • Three of your highest achievements
    •  Your experience in retail travel or redemption flights (up to 50 words)

About Us

PointsAdvisor is the new division of FirstClass.com.au, which was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s independent national award-winning premium travel agency that specializes in first and business class flights, six-star cruises, luxury holidays, and extraordinary experiences.

We are building a Points Advisor team to service Australia’s elite travellers using reward points for predominantly first and business class flights.  

You will work predominantly at our Sydney CBD office, from May 2025. 
Training will be done mostly in our Parramatta office till end of April. After initial training, working from home on some days is possible if you are able to complete most of your tasks without supervision. 
 

Perks and Benefits

• Be part of a dedicated, fun, caring & driven team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Role

We are seeking dedicated Points Advisors/Sales Consultants with a desire to excel, organising first/business class flights with reward points earned with airlines or credit cards, for discerning clientele from the first point of contact through to travel and beyond, with a focus on building an ongoing relationship.
 

Skills and Experience

• Strong knowledge of airline loyalty programs
• Experience in redeeming points for various airline redemption platforms
• Excellent written, verbal and interpersonal communication skills
• Exceptional customer service skills
• Strong analytical and numerical skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Ability to communicate effectively with customers to generate sales
   

Desirables

• Experience in retail travel consulting, airfare consulting
• Experience in GDS, Amadeus preferred

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Why you are interested in this role
• Why we should hire you
• Your experience in reward points redemption if any

We look forward to hearing from you!

* Do not use a software to write your cover letter, they all look the same. 
 

Not qualified, but know of someone who would be perfect for this job?

We offer generous referral incentives, from a free economy to first class ticket!  
https://platinumcruising.com/consultant-referral-program/

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.  

Calling Exceptional Travel Consultants Looking For A New Challenge!
 

We are seeking a driven, highly efficient travel professional with an exceptional attention to detail and a passion for excellence. This is your chance to step up to this challenging new role as Executive Assistant. In this pivotal role, you will support the Managing Director of Firstclass.com.au, while also collaborating with the operations team and senior management at Australia’s First Class Travel Specialist.

Full-time or part-time (minimum 4 days), working from initially our office in Parramatta and CBD from May 2025. You’ll have the opportunity to switch to a hybrid after a qualifying period.

Your responsibilities include:

• Providing administrative support to the Managing Director and operations team
• Assisting our sales team in servicing first and business class customers
• Assisting our marketing team in attracting new clients and promoting the right products to our clients
• Liaising with internal and external stakeholders
• Assisting in project management from planning to completion
• Anticipating the Director’s needs and adapting to changing priorities, ensuring smooth operations
   

To be successful in this role, you will need:

• Minimum of 2 years travel consulting experience, especially in airfare consulting
• Efficiency in GDS, especially Amadeus
• Impeccable organisational and time management skills
• Strong written, verbal, and interpersonal communication abilities
• Excellent listening skills with attention to detail and accuracy
• High-quality work standard, ‘Excellence’ being your benchmark
• Self-driven, able to work autonomously with minimal supervision
• Fast learner with the ability to handle multiple projects and deadlines simultaneously
• Ability to cope under pressure with a mature, calm, constructive problem-solving style
• Exceptional standards of integrity and confidentiality
• The flair of building excellent rapport with VIP clients, operational team, suppliers and all walks of life
• Tech-savvy, with a strong ability to use office tools and software efficiently
• A proactive mindset and a passion for delivering top-tier service

Desirables:

• Proficiency in Amadeus, VTO
• Experience in Canva, Photoshop, Illustrator
• Experience in web admin, word press
• Well travelled
   

What’s in it for you?

• Competitive salary with performance-based bonuses
• Large scope of professional growth and career development
• Work alongside a passionate, driven and supportive team
• Be part of a dynamic, forward-thinking company that values innovation
• The opportunity to be part of a leading luxury travel agency
• Opportunities to explore the world in style!
• Immediate start
   

To apply:

To be considered for this exciting opportunity, please forward your CV and a cover letter addressing the following:

• Why you’re interested in this role
• Why you’d make an excellent Executive Assistant
• Your experience in a high-level support role and any relevant achievements (up to 50 words)

We look forward to receiving your application and potentially welcoming you to the Firstclass.com.au family!

Launch your career to new heights!

Applicants must have full rights to work in Australia. Due to high demand, only successful candidates will be contacted. We wish everyone the best in securing the right job opportunity.

Job Description

We have on going maintenance and development on FirstClass.com.au and FirstClass.Travel, as well as few startup projects which require an experienced proficient web developer using word-press and themes, some using woo commerce. We are looking for an excellent word press developer, who meet the following Technical Requirement:

• PHP, NodeJS
• MySQL, MongoDB
• HTML and CSS SASS
• Javascript JQuery
• Bootstrap, CSS Grid, etc.
• Experience with GitHub
• AWS
• REST APIs
• WordPress Theme Plugin Development WooCommerce
• Bespoke WordPress Themes and Plugins
• Custom Fields and Taxonomies
• Experience with basic on-page SEO
• Experience with email software like Mailchimp and Sendy
• Experience with mockup software and designing websites
• Experience with Configuring Google Analytics and Tag Manager

Other  Requirements:

• Proven work experience as an accomplished WordPress developer
• Fluent English speaker
• Excellent communication skills
• Support for performance improvement initiatives
• Full Australian working rights

You will be working with a part-time project manager based in the US. Our office is based in Sydney CBD.

Your rewards:

• Excellent salary and bonus package with unlimited earning capacity
• Be Part of a Dedicated, Fun, Caring and Passionate Workplace
• Excellent opportunities for career advancement

To be considered for this amazing opportunity to be part of the FirstClass group, please forward your CV and cover letter stating BRIEFLY:

• Your general IT experience
• Your latest word press or woo-commerce projects (the part you are in charge of)
• Three reasons why we should hire you
• Three of your highest achievements

We look forward to hearing from you!

Job Description
We offer internship or work experience in Accounting, Travel Consulting, Web Content Management, Web Design, Web Marketing, Social Media Marketing. We could offer a position in a relevant field after completion with satisfactory performance.

You need to apply with a career hub at your university or intern agencies where paperwork is processed.

You Will

• Get training in chosen field
• Have open communication with the travel team and management
• Work at a dynamic technologically advanced company which embraces new challenges and constant innovation
• Learn from a group of motivated, result driven, fun loving high achievers
• Have large scope for career advancement in various fields of your choice

You will be trained in the Parramatta office till end of April before moving to our Sydney CBD office. To be considered for this amazing opportunity, please forward your cover letter stating BRIEFLY

• Which role you need work experience or completing internship in
• Why you are interested in this position
• Why we should offer this to you
• Your highest achievements, together with your resume