You Can Trust Us – We are under the management of FirstClass.com.au – an Australian owned and operated travel agency, who have been operating since 1999. We are a member of the International Air Transport Association (IATA) and the International Cruise Council Australasia. (ICCA). As a member of these organisations you can be sure that we will complete travel services to completion in a prompt and professional manner.
We Specialise in The Best Cruise Experiences – We select only the best cruiselines and cruiseships, who offer our clients the best cruise experiences. Our staff are trained to cater for exclusively discerning travellers and to provide the level of service that these customers expect and deserve.
We Are A One-Stop Shop For First Class Travel – We are a leading luxury travel agency in Australia, also offering first & business class air travel, luxury holidays and points redemption services
We Offer First Class Service – Excellence is our benchmark. Our dedicated and professional consultants are committed to offer you a complete first class experience, before, during and after your trip with a 24 hour emergency contact to make sure that you are never without our help.We value a customer-focused ethic, professional excellence, honesty and integrity in all of our practices.
We Provide Excellent Value – Our focus on only the few top end products allows us to negotiate fantastic offers with our suppliers. Our competitive pricing is enhanced by expert knowledge and first hand experience, and we are committed to recommending the best solution for your needs and budget.
Platinum Cruising Customer Testimonials
Donna at First Class Travel is an absolute jewel. I initially enquired about a Qatar fare to Toulouse and return in 2025, and she worked tirelessly to find a suitable package with Qatar and other airlines so as to realise our fairly complex plans. Just after the Christmas break Donna, still thinking about us and how she could make it happen, found and proposed the perfect combination of flights at a very excellent price - which we of course grabbed!! I can't speak highly enough of Donna. She is totally professional, tenacious in sourcing alternatives and solving problems, and absolutely charming. She is an asset to First Class Travel and we're very appreciative of her sterling work on our behalf. Thank you, Donna.
Lesley C
Donna picked up our travel plans halfway through the process due to changes with staff. Through flight changes due to cancellations and reorganising another flight Donna was ever the professional, always responding to calls and emails promptly. We highly recommend Donna and FirstClass travel for assisting you with all your travel plans and bookings.
Dianne F
Great service - very responsive and creative in looking at options for us
Alastair S
Excellent communication and knowledge. Great support in organising use of frequent flyer points on a very complicated trip. Cynthia is true professional and even followed up while on leave.
Grant L
Outstanding as always. FirstClass.com.au are totally responsive and reliable at delivering a good result for us continually.
Ronald, P
Cynthia was amazing - super prompt, gave me several options and ultimately found me a great deal.
Briony O
Have used First Class for several years and the recent experience with Rob M has been consistent with all previous engagements. The team at First Class are very professional, efficient, helpful and responsive. I have no hesitation in recommending First Class and in particular Rob M to my friends and colleagues.
Terry L
Friendly, courteous & very very timely and reliable
Dennis R
Donna went above and beyond; I hope my flight is as smooth as the service provided. First Class.
Cara W
Cynthia was very professional and helpful in checking options and arranging our flights and very prompt in returning emails and calls, she was excellent and will definitely recommend her.
Antonio G
Words cannot describe Donna at First Class. She is simply amazing. She is very experienced, knowledgeable and is brilliant when it comes to travel plans and you can travel with the knowledge she has everything covered.
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
All our trips will be done through her in the future and I cannot recommend her highly enough.
Thank you Donna, we absolutely loved our trip!
Colleen P
Donna was exceptionally good in arranging a complicated flight/stay from Sydney to Paris via Istanbul. Within literally 30 minutes, everything was explained, booked and paid for. I just sat back and relaxed, which I guess is how it should be.Thanks a lot Donna
Tony B
We've been using First Class for the last two years to book our flights to Europe and the US, and they've been absolutely fantastic. If you're looking for business class or first-class flights at the best possible prices, this is the place to go. The small service fee is more than worth it for the incredible options they'll find and book on your behalf - routes and deals across multiple that would be impossible to put together on your own.
The service has always been excellent, and every consultant we worked with has been great. Our most recent booking was with Cynthia Liang, and she was professional, knowledgeable, and a delight to deal with.
I can't recommend First Class highly enough, and as far as we are concerned, we will not go anywhere else to book our flights.
The service has always been excellent, and every consultant we worked with has been great. Our most recent booking was with Cynthia Liang, and she was professional, knowledgeable, and a delight to deal with.
I can't recommend First Class highly enough, and as far as we are concerned, we will not go anywhere else to book our flights.
Elmar P
Donna was an absolute pleasure to deal with. She understood our needs very well and she acted promptly and efficiently in securing tickets to Europe we were very happy. Thank you Donna
Thena K
Responses to email were efficient, informative and Cynthia was super helpful.
Michelle J
Thaddeus was very courteous and was obliging in changing travel dates and helping with payment.
Abigail H
I have booked 2 cruises and Donna looked after my flights that Ryan had booked for me . Donna will be the first person that I will be speaking to regarding my upcoming flights to Canada and the USA . Employ more people like Donna Moore excellent customer service!
Kim L
We’ve been booking with First Class Travel for many years and will continue to do so. Cynthia has been wonderful.
Mark V
Would highly recommend have been dealing with Donna Moore and cannot praise her highly enough nothing was too much trouble excellent service.
Angela F
Our travel agent Robert, was always available to help, and was extremely efficient . Service was truly “first class” and we would have no hesitation in recommending them.
Hazel P
Everything went smoothly - Qatar was wonderful - Rob was very professional facilitating my changes.
Jo P
Donna is First Class. Excellent service. Only thing to improve would be to clone Donna!
Barry K
I wanted to have a luxury experience to celebrate my 70th birthday and Donna Moore was amazing. She is very knowledgeable and Responds quickly to questions asked. She managed to book me on a Ponant Kimberly Cruise and accommodation both ends. Sadly, I had to cancel due to a back injury and Donna was so lovely giving me all the necessary information for my Travel Insurance claim. Definitely a 5 Star experience.
Julianne E
Donna was great. Quick, efficient and helpful. Had problems earlier with someone else. Luckily changed to her
AJK
Donna Moore has assisted me with my last two bookings through First Class travel and has provided exceptional, outstanding service on both occasions. I was blown away with the level of service- such a rarity. Donna’s knowledge and advice regarding travel is top notch - a true professional. I highly commend Donna.
Jennifer B
I have had two bookings in the last couple of weeks. Rob was very prompt and efficient. service was greatly appreciated, and two bookings made.
Carol G
Donna Moore was outstanding in ensuring we had a trouble-free and amazing first-class round trip on JAL. I understand her herculean effort to address an issue with an incorrect surname on my booking before our return flight through Paris was a nearly impossible task. But she did it, and I was able to fly home without effort or stress.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
We thoroughly enjoyed our first-class experience on JAL and highly recommend it. We were looked after so well on each leg, and their airport lounges were amazing.
Thank you Donna, FirstClass.com.au, you are amazing, and Tina, well done for having such an accomplished team manager.
Schelly G
Friendly, helpful and professional. I was impressed
with the speed of service, without compromising quality.
with the speed of service, without compromising quality.
Claude G
Donna at First Class was super speedy, efficient and friendly, explaining any potential details to be aware of. Thank you!
Judi P
Great communication, good fares, personal service
Sarah G
Donna was amazing - thanks Donna.
Naomi C
Excellent service,Fast response, Friendly,Knowledge
Maria Z
excellent attention to detail and service. Thanks Donna!
Steve M
Donna has been incredible at helping me organise two big family holidays this year. She has been so willing to assist in every enquiry and answer any and every question that I have. I will highly recommend her to our friends and family. Cannot fault Donna!
Danielle R
We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
Rob listened to my (somewhat complex) needs and wishes, and provided me with great options, all of which were very tempting. This is the second time I've used First Class, and I will certainly be back again!
Lorellie B
Booked return UK flights with Cynthia at FirstClass almost a year ahead of travel, and it was a very easy and enjoyable experience.
Six months before we travelled, we needed to change our return date to stay in UK for the arrival of our son's first child - our first grandson. Cynthia took total control and within 2 days (including her Saturday day off!!) we had new flights organised. Can't thank her enough and recommend First Class to anyone travelling.
Six months before we travelled, we needed to change our return date to stay in UK for the arrival of our son's first child - our first grandson. Cynthia took total control and within 2 days (including her Saturday day off!!) we had new flights organised. Can't thank her enough and recommend First Class to anyone travelling.
Eddie F
I have been using First Class.com.au for at least 20 years. Tina Tong and her team have ALWAYS delivered a First Class service and her team are polite and clever. I have absolutely no hesitation in recommending the team to my friends. Tina always goes above and beyond to make things work.
Maree M
Isaac was amazing! He was patient, knowledgeable, and his service was excellent. He explored many options for me. I could not have done this without him. I recommend Isaac as an expert in searching reward flights business / first class, and also business class fare deals. I am very happy that I have a rewards flight to Europe, and the return journey on a paid well priced deal, all booked at very short notice. Thank you, Isaac. Well done!
Roslyn P
Efficient, knowledgeable and pleasant. I'm very happy with the service and will recommend to friends.
Ritva M.
I want to express how impressed we've been with Isaac. Over the past week, we've been in touch with him to finalize the last of our internal European travel plans. Whether through written or verbal communication, he has consistently been the most responsive—both pleasant and efficient—and incredibly effective. It has been an enjoyable experience.
Ian B
Just booked a points plus Europe trip for next year with your senior points consultant Cynthia.
We would like to commend her for the excellent service we received and her good advice and speedy response with a resolution perfect for us . Thank you for your team members great service .
It’s our third time booking with your team and always a pleasure to deal with.,
We would like to commend her for the excellent service we received and her good advice and speedy response with a resolution perfect for us . Thank you for your team members great service .
It’s our third time booking with your team and always a pleasure to deal with.,
Steve & Barbara U
An incredibly helpful, efficient service from finding us the most reasonable price, to excellent communication and information once we had secured our flights. I would highly recommend them
Gill H
Cynthia was always quick to respond and very thorough.
Renae D
Used pre-Covid and always very happy. Venturing overseas again at last and same impeccable service.
Margaret C
Ms Moore was extremely professional in her approach to finalising our airfare requirements, giving options as requested, and advice as needed. I have had problems with other employees in previous years but I have nothing but praise for Ms Moore's attitude and ethics. In this instance, I cannot suggest anything which would have improved this service.
Brian S
Donna was outstanding in helping me to quickly and easily book my return flight to London to see the cricket.
Nick S
(re. Bocelli concert) Our stay was superb, super relaxing, dinner was great, limo to the concert was a great Merc Benz. I went to his concert 10 years ago, I enjoyed it, this time, it's even better, it has evolved over time, weather was perfect. Bocelli, other singers, and dancers were superb. Car park and entrance were vastly improved with great organization. The evening was very romantic, with beautifully dressed women and
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
handsome italian men. There are more Italian audience this time. Totally recommend this tour! Thanks for organising it Tina!
Ray F.
Fantastic. booking experience with Donna. eventhough there was a lot of pressure to issue tickets quickly.
Kumar V
I’ve had the pleasure of being a customer of Rob’s over the past few years. Although previous inquiries did not result in a purchase, Rob always provided exceptional customer service. Recently, I was able to proceed with his quote for six business-class return flights to Istanbul.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
In all our interactions, Rob has been consistently professional, prompt, and courteous. I’ve thoroughly enjoyed dealing with him and would happily recommend his services to friends and family.
Michael C
We have used FirstClass a few times now for our corporate and personal bookings. Despite requesting several changes to our dates and destinations, Cynthia and Tina were both fantastic in meeting our requests. Great service and very helpful!
George D
Quick response & good results
Patricia CK
Cynthia organised our flights to Japan on ANA, her service is beyond reproach. A real travel agent who sources the best deal for her client. My wife and I highly recommend Cynthia and First Class Travel. We look forward to our next holiday with Cynthia's guidance.
Gary & Danielle C
First Class is a brilliant travel agency for my family. Cynthia is absolutely incredible. She’s organised our international flights using our American Express points. She’s always so efficient, patient, and friendly. I highly recommend this company.
By the way, the French tour they organised for my family was magnificent. It was the best experience I’ve ever had. Thank you, guys; you were amazing.
By the way, the French tour they organised for my family was magnificent. It was the best experience I’ve ever had. Thank you, guys; you were amazing.
Jacqueline W
Wonderful service. Within minutes Donna had found exactly the flights that suited me Sydney Paris return and I had booked and paid within 45 minutes. All done in the friendliest of manners.
Keith B
You are the most efficient and attentive travel agent we have used in 40 years of travel.
Ross H.
Donna is everything you could wish for in a travel agent. She’s technically very knowledgeable flexible responsive and given the complexities of travel arrangement she’s very patient.
What could we improve upon? Not a thing.
What could we improve upon? Not a thing.
Donna E
Cynthia was great, her kowledge and attention to detail was very good, it made my booking process smooth and effortless and a great outcome .
John R
Excellent and thoughtful help, advice and service. Recommended
Robert D
Great organisation skills and options from Donna, everything was booked immediately. Very happy.
Sarah G
Responsive, nothing too much trouble
Tom B
