About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

• Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Proficiency in GDS and computer skills

Desirables

• Experience in Amadeus
• Experience in VTO
• Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Which role is for you and why (airfare consultant or agent support)
• Your experience in retail travel(up to 50 words)
• your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
follow FirstClassTravelAcademy.com or on Instagram @firstclasstravelacademy

The Company
FirstClass.com.au is an awarding winning online retail travel agency that specialises in luxury travel. Travel is bouncing back and we are rebuilding our team to service our established VIP database.

The Role
Organising first/business class flights, high-end cruises and accommodation for discerning clientele from first point of contact through to travel and beyond.

Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship.

Skills and Experience:
We are looking for a results driven salesperson with great customer service skills who is passionate about travel and familiar with a variety of luxury air, cruise and land products.
• At least 1 year experience in travel sales, retail preferred
• Excellent English skills, both written and oral
• Solid organisational skills
• Strong attention to detail
• Experience with GDS required (Amadeus Preferred)

Why Join FirstClass.com.au?
• We love celebrating our wins, and we win often! Cruises, team dinners, gold class movies, etc.
• Work at any of our fun and inclusive offices in Sydney – After your initial training period you can work at any of our offices in Sydney.
• Join a company with a real focus on training and development – You can expect to receive cutting edge training to develop your skill set as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company.
• Forget weekend work or staying late – We truly promote an inclusive, flexible and balanced workplace with evolving opportunities for our staff. Monday to Friday only, and if you’re in the office past 5:30, we’ll tell you to go home!
• Excellent above award rates – Base salary from $65,000 plus bonuses, OTE $100,000 plus super
• We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury educational trips in partnership with our extended trade family.
• You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

To be considered for this opportunity please forward your CV and cover letter stating briefly:
– Two reasons why you are interested in this role
– Two reasons why you should be hired
– Outlining experience working in the retail travel environment and any experience working towards targets/KPIs)

We look forward to hearing from you.

About the Opportunity:

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries for business and first-class passengers, specialising in airfares, luxury holiday packages and cruising worldwide.
We are developing our new brand Platinum Cruising to become the six star cruise specialist.

The Role

We are seeking a Cruise Team Manager who excels at sales, mentoring and motivating salespeople, exceeding targets, effective communication and relationship building.
 
You can work in either the city or the Parramatta office; for the initial 3-6 months, you will predominantly work from our Parra office for training.
 
Skills and Experience

• Minimum of 12 months of experience managing a travel sales team 
• Exceptional cruise industry knowledge, especially in luxury cruise lines
• Demonstrated achievements in sales and working towards targets/KPIs
• Regularly exceed sales targets and challenge yourself to always grow and learn
• Strong time management and deadline prioritisation ability
• Exceptional written, verbal, and interpersonal communication skills
• Strong GDS experience
   

Desirables

• Experience in retail travel consulting, airfare consulting
• Experience in GDS, Amadeus preferred

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary plus performance-based bonus with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges
   

To apply:

To be considered for this amazing opportunity to be part of the First Class Travel Brands, please forward your CV and cover letter stating 

• Why are you interested in this role?
• What makes you a great cruise team manager?
• Have you cruised before and what is your favorite cruise experience?
• Three of Your highest achievements

All applicants must have full rights to work in Australia.
Due to the high volume of applications, unfortunately, we will only respond to those who are shortlisted. 


Not qualified, but know of someone who would be perfect for this job?
We offer generous referral incentives, from a free economy to first class ticket!  https://platinumcruising.com/consultant-referral-program/

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.
• 2 years experience in cruise sales, retail preferred
• Excellent English, both written and oral
• Solid organisational skills
• Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Award Travel Specialist to join a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

• Be part of a dedicated, fun, caring and passionate team in building a startup venture
• Excellent salary and bonus package with unlimited earning capacity
• Excellent opportunities for career advancement
• Ongoing training and professional development opportunities
• A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
  
  Skills and Experience
• Experience with airline loyalty programs and redeeming flights, desirable
• Strong numerical and analytical skills
• Demonstrated experience in sales and working towards targets/KPIs
• Exceptional written, verbal and interpersonal communication skills
  
  To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
• Why you are interested in this role
• Why we should hire you
• your highest achievements
• Your experience in retail travel or redemption flights if any (up to 50 words)

Calling Exceptional Travel Consultants Looking For A New Challenge!
 

We are seeking a driven, highly efficient travel professional with an exceptional attention to detail and a passion for excellence. This is your chance to step up to this challenging new role as Executive Assistant. In this pivotal role, you will support the Managing Director of Firstclass.com.au, while also collaborating with the operations team and senior management at Australia’s First Class Travel Specialist.

Full-time or part-time (minimum 4 days), working from initially our office in Parramatta and CBD from May 2025. You’ll have the opportunity to switch to a hybrid after a qualifying period.

Your responsibilities include:

• Providing administrative support to the Managing Director and operations team
• Assisting our sales team in servicing first and business class customers
• Assisting our marketing team in attracting new clients and promoting the right products to our clients
• Liaising with internal and external stakeholders
• Assisting in project management from planning to completion
• Anticipating the Director’s needs and adapting to changing priorities, ensuring smooth operations
   

To be successful in this role, you will need:

• Minimum of 2 years travel consulting experience, especially in airfare consulting
• Efficiency in GDS, especially Amadeus
• Impeccable organisational and time management skills
• Strong written, verbal, and interpersonal communication abilities
• Excellent listening skills with attention to detail and accuracy
• High-quality work standard, ‘Excellence’ being your benchmark
• Self-driven, able to work autonomously with minimal supervision
• Fast learner with the ability to handle multiple projects and deadlines simultaneously
• Ability to cope under pressure with a mature, calm, constructive problem-solving style
• Exceptional standards of integrity and confidentiality
• The flair of building excellent rapport with VIP clients, operational team, suppliers and all walks of life
• Tech-savvy, with a strong ability to use office tools and software efficiently
• A proactive mindset and a passion for delivering top-tier service

Desirables:

• Proficiency in Amadeus, VTO
• Experience in Canva, Photoshop, Illustrator
• Experience in web admin, word press
• Well travelled
   

What’s in it for you?

• Competitive salary with performance-based bonuses
• Large scope of professional growth and career development
• Work alongside a passionate, driven and supportive team
• Be part of a dynamic, forward-thinking company that values innovation
• The opportunity to be part of a leading luxury travel agency
• Opportunities to explore the world in style!
• Immediate start
   

To apply:

To be considered for this exciting opportunity, please forward your CV and a cover letter addressing the following:

• Why you’re interested in this role
• Why you’d make an excellent Executive Assistant
• Your experience in a high-level support role and any relevant achievements (up to 50 words)

We look forward to receiving your application and potentially welcoming you to the Firstclass.com.au family!

Launch your career to new heights!

Applicants must have full rights to work in Australia. Due to high demand, only successful candidates will be contacted. We wish everyone the best in securing the right job opportunity.

The Company
FirstClass.com.au is a reputable, award-winning, luxury travel agency established in 2003. We cater for high-end, discerning travellers creating worldwide, tailor-made holiday itineraries and leisure holiday packages.

The Role
We are looking for a competent, dedicated and well-organised Product Coordinator to load and manage product updates – predominantly airfares, plus hotels, tours, and cruises in WordPress (training provided). You will also assist the marketing team in sourcing new products for luxury travellers.
 

Skills & Experience:
• Travel industry experience, especially in airfare knowledge
• Excellent grasp of the English language
• Fine attention to detail
• Superb organisational skills

Preferred skills:
• Previous experience in a similar role, in the travel industry
• Experience with WordPress
• Previous experience with Photoshop
• Basic HTML knowledge
 

Why Join FirstClass.com.au?
• Training in word press content management
• Open communication with management and the travel team
• A dynamic, technologically advanced company that embraces new challenges and constant innovation
• A group of motivated, result-driven, fun-loving high achievers to work with
• Lots of opportunities to explore the world in style
• Scope for career advancement in various fields of your choice
• Full time or part time employment, minimum 30hrs per week
• Based in the Parramatta office till April 2025, with the option to work from home down the track, on some days.
• Positions available immediately
 

To apply:

We look forward to hearing from you! You must be an Australian Permanent Resident with working rights to apply for this position.
To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Your previous experience in the travel industry and in particular with airfares, product loading or coordination
• Any previous GDS/CRS system experience
• Why are you interested in this role and why we should hire you

All applicants must have full rights to work in Australia and a cover letter. Applications that do not meet this criteria will not be considered for this role.

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.

Job Description

This is your chance to join FirstClass.com.au’s award-winning team as an Apprentice Travel Consultant.  As a valued member of our team you will receive invaluable mentorship from our sales team while training to become a fully qualified travel specialist.

Responsibilities

• Perform general office administration tasks, including managing phone reception
• Liaise with airlines, hotels, cruise lines, and clients to assist senior consultants
• Learn and update airfares on our website
• Gain expertise in travel consulting, including booking flights, hotels, tours, cruises, car hire, and travel insurance
• Prepare and send out travel documentation

Qualifications

• Recent school leaver with Year 10 School Certificate or higher education

Skills

• Strong communication skills
• Eager to embrace new challenges
• Motivated, results-driven, and proactive
• Dedicated, adaptable, and flexible

If you’re passionate about travel and excited about this incredible opportunity to grow with the FirstClass group, we invite you to apply. Please forward your CV, school results, and a cover letter that briefly includes:
• Reasons why you are interested in this position
• Reasons why we should hire you
• Your favorite travel destination and why (up to 50 words)

We look forward to hearing from you.