The Company
FirstClass.com.au is an awarding winning online retail travel agency that specialises in luxury travel. Travel is bouncing back and we are rebuilding our team to service our established VIP database.

The Role
Organising first/business class flights, high-end cruises and accommodation for discerning clientele from first point of contact through to travel and beyond.

Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship.

Skills and Experience:
We are looking for a results driven salesperson with great customer service skills who is passionate about travel and familiar with a variety of luxury air, cruise and land products.
• At least 1 year experience in travel sales, retail preferred
• Excellent English skills, both written and oral
• Solid organisational skills
• Strong attention to detail
• Experience with GDS required (Amadeus Preferred)

Why Join FirstClass.com.au?
• We love celebrating our wins, and we win often! Cruises, team dinners, gold class movies, etc.
• Work at any of our fun and inclusive offices in Sydney – After your initial training period you can work at any of our offices in Sydney.
• Join a company with a real focus on training and development – You can expect to receive cutting edge training to develop your skill set as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company.
• Forget weekend work or staying late – We truly promote an inclusive, flexible and balanced workplace with evolving opportunities for our staff. Monday to Friday only, and if you’re in the office past 5:30, we’ll tell you to go home!
• Excellent above award rates – Base salary from $65,000 plus bonuses, OTE $100,000 plus super
• We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury educational trips in partnership with our extended trade family.
• You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.

To be considered for this opportunity please forward your CV and cover letter stating briefly:
– Two reasons why you are interested in this role
– Two reasons why you should be hired
– Outlining experience working in the retail travel environment and any experience working towards targets/KPIs)

We look forward to hearing from you.

About Us

FirstClass.com.au was established in 2003 and is now synonymous with Luxury Travel. We have grown to be Australia’s Independent National Award-Winning Premium Travel Agency who specializes in First and Business Class flights, Six Star Cruises, Luxury Holidays and Extraordinary Experiences.

We are rebuilding our team to continue servicing Australia’s elite travellers exploring the world again. 

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary and bonus package with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges

The Roles

We are seeking dedicated Airfare Consulants or Support Agent for First and Business Class Airfare Consultants.
Airfare consultants service our clients, mainly organising first and business class travel.
The Airfare Support Agent will help our airfare team searching for best first and business class fares, issuing tickets (Majority through consolidators and in-house ticketing facility for a couple of airlines), processing airline flight schedule changes, cancellations, refunds, liaising between FirstClass and consolidators, airlines, with a focus on building an ongoing relationship.

Skills and Experience

• Minimum of 12 months experience in retail airfare consulting or an airfare consolidator
• Excellent knowledge and experience in booking airfares, fare rules and regulations, including but not limited to around world fares, reissuing and refund process
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Strong time management and deadline prioritisation ability
• Strong attention to detail
• Proficiency in GDS and computer skills

Desirables

• Experience in Amadeus
• Experience in VTO
• Self-ticketing on Amadeus

Apply

To be considered for this amazing opportunity and become part of the First Class Travel team, please forward your CV and cover letter with answers to the following:

• Which role is for you and why (airfare consultant or agent support)
• Your experience in retail travel(up to 50 words)
• your achievements

We look forward to hearing from you!

No Experience or not the right role for you?
follow FirstClassTravelAcademy.com or on Instagram @firstclasstravelacademy

About the Opportunity:

FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries for business and first-class passengers, specialising in airfares, luxury holiday packages and cruising worldwide.
We are developing our new brand Platinum Cruising to become the six star cruise specialist.

The Role

We are seeking a Cruise Team Manager who excels at sales, mentoring and motivating salespeople, exceeding targets, effective communication and relationship building.
 
You can work in either the city or the Parramatta office; for the initial 3-6 months, you will predominantly work from our Parra office for training.
 
Skills and Experience

• Minimum of 12 months of experience managing a travel sales team 
• Exceptional cruise industry knowledge, especially in luxury cruise lines
• Demonstrated achievements in sales and working towards targets/KPIs
• Regularly exceed sales targets and challenge yourself to always grow and learn
• Strong time management and deadline prioritisation ability
• Exceptional written, verbal, and interpersonal communication skills
• Strong GDS experience
   

Desirables

• Experience in retail travel consulting, airfare consulting
• Experience in GDS, Amadeus preferred

Perks and Benefits

• Be part of a dedicated, fun, caring & passionate team
• Excellent salary plus performance-based bonus with unlimited earning capacity
• Opportunities to explore the world in style
• Opportunities for career advancement
• Ongoing training and professional development
• A dynamic, technologically advanced company that embraces new challenges
   

To apply:

To be considered for this amazing opportunity to be part of the First Class Travel Brands, please forward your CV and cover letter stating 

• Why are you interested in this role?
• What makes you a great cruise team manager?
• Have you cruised before and what is your favorite cruise experience?
• Three of Your highest achievements

All applicants must have full rights to work in Australia.
Due to the high volume of applications, unfortunately, we will only respond to those who are shortlisted. 


Not qualified, but know of someone who would be perfect for this job?
We offer generous referral incentives, from a free economy to first class ticket!  https://platinumcruising.com/consultant-referral-program/

The Role
As part of FirstClass.com.au’s award winning sales team, the Cruise Specialist will provide our clients with first class service of their luxury travel needs.

Responsibilities
Organising amazing luxury cruise holidays for discerning clientele from first point of contact through to travel and beyond Maintain and manage the travel arrangements of returning clients with a focus on building an ongoing relationship

Skills and Experience
You are a results driven sales person with great customer service skills, passionate about cruising and familiar with a variety of luxury air and land products. Dedicated, flexible and willing to take initiative, you are a great team player who can easily communicate and interact with your customers and colleagues.
• 2 years experience in cruise sales, retail preferred
• Excellent English, both written and oral
• Solid organisational skills
• Strong attention to detail

To be considered for this opportunity please forward your CV and cover letter stating briefly:
Please forward your cover letter (outlining experience working in the retail travel environment and any experience working towards targets/KPIs) and resume now via the link below.

FirstClass.com.au is establishing a new brand PointsAdvisor to help our clients using reward points for predominantly first and business class flights.

The Role
We are seeking a Award Travel Specialist to join a new brand of First Class Travel Team to assist our first and business class clients to book redemption flights with airlines or other luxury travel partners.

Benefits

• Be part of a dedicated, fun, caring and passionate team in building a startup venture
• Excellent salary and bonus package with unlimited earning capacity
• Excellent opportunities for career advancement
• Ongoing training and professional development opportunities
• A dynamic, technologically advanced company that embraces new challenges and is constantly aligned with the latest innovations
  
  Skills and Experience
• Experience with airline loyalty programs and redeeming flights, desirable
• Strong numerical and analytical skills
• Demonstrated experience in sales and working towards targets/KPIs
• Exceptional written, verbal and interpersonal communication skills
  
  To be considered for this amazing opportunity to be part of the First Class Group, please forward your CV and cover letter stating:
• Why you are interested in this role
• Why we should hire you
• your highest achievements
• Your experience in retail travel or redemption flights if any (up to 50 words)

Firstclass.com.au is a luxury travel agency specialising in first and business class flights, luxury holidays, six star cruising & extraordinary experiences to worldwide destinations.

We’re establishing a new division focused on servicing Chinese-speaking clientele interested in booking luxury cruises.

About the Role

As our Mandarin-Speaking Marketing Assistant, you’ll play a pivotal role in our marketing efforts targeted at Chinese travellers. Your responsibilities will include:

• Collaborating with the marketing team to develop and execute strategies tailored to the Chinese market.
• Creating compelling content in Mandarin for various marketing channels, including social media, email campaigns, and website updates.
• Assisting with the organisation and promotion of events targeting Chinese travellers.
• Providing support for other marketing initiatives as needed.

This position is initially part-time but has the potential to evolve into a full-time role for the suitable candidate.

What We’re Looking For:

To excel in this role, you’ll need:

• Fluency in Mandarin, with excellent written and verbal communication skills
• Excellent written and verbal skills in English
• Previous experience in marketing or a related field
• Experience in marketing to the Chinese community on various Chinese social platforms such as WeChat, LittleRedbook
• Strong organisational skills and attention to detail
• A creative mindset with the ability to generate engaging content
• Experience in Adobe Creative Suite or other creative tools for graphics, flyers, videos
• An understanding of Chinese culture and consumer preferences
• Excellent communication skills and the ability to build long-term relationships with potential clients, in person or through social channels
• Dedication to work and a desire to constantly improve yourself
• High work quality standard, excellence being your benchmark
• Ability to work effectively both independently and as part of a team.

Desirable Qualities

• Experience in WordPress admin
• Competency in copywriting in Chinese
• Travel & Cruise Experiences

Enthusiasm and going the extra mile will be highly prized as you take full ownership of tasks and operate in our dynamic environment.

What’s in it for you?

• A dynamic environment that embraces new challenges and constant innovation
• Opportunity to work with a group of motivated, result-driven, fun-loving high achievers
• Flexible working hours and locations
• Opportunities to explore the world in style
• Large scope for career advancement in various fields of your choice

How to Apply

If you’re ready to embark on an exciting journey with us and help shape the future of luxury cruising for Chinese travellers, we want to hear from you! Apply now with your resume and cover letter outlining

1. Why you are interested in this position?
2. What skills do you possess that would make you a good fit for this role?
3. Your favorite travel destination and why
4. What motivates you?
5. Expected remuneration

We look forward to hearing from you!


Not qualified, but know of someone who would be perfect for this job? We offer generous referral incentives, from a free economy to first class ticket!  
https://platinumcruising.com/consultant-referral-program/

Due to the high volume of applications, unfortunately, we will only respond to those who we believe could potentially match our criteria. We wish everyone the best in securing the right job opportunity.